Last Updated: January 15, 2025
At Speech Mastery School, we are committed to providing high-quality educational services. This Refund Policy explains the circumstances under which refunds may be issued for our courses and services. Please read this policy carefully before enrolling in any of our programs.
Our Commitment: We strive for complete student satisfaction. If you are not satisfied with our services, we will work with you to find a satisfactory solution, which may include refunds under the conditions outlined below.
Company Name: Speech Mastery School
Registration Number: 18848751
Address: 512 Walsh Trail, Jacksonview PL2 2DD, United Kingdom
Phone: +44 5101 289814
Email: [email protected]
Our refund policy is designed to be fair to both our students and our business. We consider the following factors when processing refund requests:
14-Day Cooling-Off Period: In accordance with UK Consumer Contracts Regulations, you have the right to cancel your course enrollment within 14 days of purchase for a full refund, provided that:
To cancel within the cooling-off period, send a clear written statement to:
Include your name, enrollment date, course name, and order number in your cancellation notice.
Important: If you attend a session or access course materials within the 14-day cooling-off period, you explicitly agree to waive your cooling-off rights for that service. This is because we begin providing the service with your consent.
| Timing of Cancellation | Refund Amount |
|---|---|
| More than 48 hours before session | 100% refund |
| 24-48 hours before session | 50% refund |
| Less than 24 hours before session | No refund |
| No-show without notice | No refund |
Standard Package (4 sessions - £500):
| Status | Refund Calculation |
|---|---|
| Before any sessions completed | 100% refund (within 14-day cooling-off period) 90% refund (after 14 days, minus £50 admin fee) |
| After 1 session completed | 75% of remaining balance |
| After 2 sessions completed | 50% of remaining balance |
| After 3 or more sessions | No refund |
Premium Package (8 sessions - £900):
| Status | Refund Calculation |
|---|---|
| Before any sessions completed | 100% refund (within 14-day cooling-off period) 90% refund (after 14 days, minus £90 admin fee) |
| After 1-2 sessions completed | 80% of remaining balance |
| After 3-4 sessions completed | 60% of remaining balance |
| After 5 or more sessions | No refund |
If we cancel a course or session for any reason, you will receive either:
We understand that unexpected circumstances arise. In cases of serious illness, family emergency, or other extraordinary situations, we may offer:
Medical or emergency refund requests require supporting documentation (such as medical certificates) and are evaluated on a case-by-case basis.
If you are dissatisfied with the quality of our courses, please contact us immediately. We will:
Quality complaints must be raised within 7 days of the problematic session.
If technical problems on our end prevent you from accessing online sessions or materials, we will:
We are not responsible for technical issues caused by your internet connection, device, or third-party platforms beyond our control.
The following are non-refundable:
To request a refund, follow these steps:
Timeline for Refund Processing:
Total Timeline: Typically 2-3 weeks from request to bank credit
Refunds will be processed using the original payment method:
If the original payment method is no longer available, please inform us, and we will arrange an alternative refund method.
Instead of a refund, you may request to transfer your enrollment to:
Transfer requests must be made at least 7 days before the course start date. A £25 administrative fee may apply to transfers.
In lieu of a cash refund, we may offer course credits that can be used toward:
Course credits are valid for 12 months from the date of issue and are non-transferable.
Refund terms for group bookings (3 or more students) or corporate training packages are negotiated separately and specified in the service agreement. Please refer to your contract or contact us for details.
Important Notice: If you dispute a charge with your bank or credit card company (chargeback) without first contacting us, your course access will be immediately suspended, and you may be subject to additional fees.
We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback. Most issues can be resolved quickly through direct communication.
While this policy outlines our standard refund procedures, we recognize that exceptional circumstances may arise. We reserve the right to:
All refund decisions are made at the sole discretion of Speech Mastery School management and are final.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. However, any changes will not affect refund requests for courses purchased before the policy change.
This Refund Policy does not affect your statutory rights as a consumer under UK law, including but not limited to:
If you believe your consumer rights have been violated, you may contact your local Trading Standards office or seek advice from Citizens Advice.
If you are unhappy with a refund decision, you may:
If we cannot resolve your refund complaint internally, you may use alternative dispute resolution services such as:
For all refund-related inquiries, please contact us:
Email: [email protected]
Phone: +44 5101 289814 (Mon-Fri, 9:00 AM - 5:00 PM GMT)
Mail: Speech Mastery School
Refunds Department
512 Walsh Trail
Jacksonview PL2 2DD
United Kingdom
By enrolling in our courses, you acknowledge that:
Thank you for choosing Speech Mastery School. We are committed to your satisfaction and success in your educational journey.