Privacy Policy

Last Updated: January 15, 2025

Speech Mastery School ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://speechmastery.io and use our services.

1. Company Information

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our courses or consultations
• Fill out contact forms or inquiry forms
• Subscribe to our newsletter
• Communicate with us via email or phone
• Participate in our educational programs

This personal information may include:

• Full name
• Email address
• Phone number
• Billing and payment information
• Educational background and learning goals
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our educational services
• To process registrations and payments
• To communicate with you about courses, schedules, and updates
• To send newsletters and promotional materials (with your consent)
• To respond to your inquiries and provide customer support
• To personalize your learning experience
• To improve our website and services
• To analyze usage patterns and optimize user experience
• To comply with legal obligations
• To prevent fraud and ensure security

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill our contract with you for educational services
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests in operating and improving our business

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email delivery and communication services
• Web hosting and maintenance
• Analytics and marketing services
• Customer relationship management

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Student records: Retained for 7 years after course completion
• Financial records: Retained for 7 years for tax and accounting purposes
• Marketing data: Retained until you withdraw consent
• Website analytics: Retained for 26 months

7. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain conditions
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK authorities
• Adequacy decisions recognizing equivalent data protection standards
• Appropriate technical and organizational security measures

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Marketing Communications

With your consent, we may send you promotional emails about our courses, special offers, and educational content. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us at [email protected]
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you essential service-related messages.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

15. Google Ads Compliance

This website uses Google Ads for advertising purposes. Google may use cookies and other tracking technologies to serve ads based on your browsing behavior. You can opt out of personalized advertising by visiting Google Ads Settings or by visiting www.aboutads.info.